Effective healthcare delivery is a moving target. At Anthem, we’re constantly evolving to meet the ever-changing needs of consumers while maintaining our commitment to deliver holistic, whole person care to those we serve. As we continuously seek to enhance our ability to serve the needs of individual consumers, we are developing new resources, care models and innovations to simplify the healthcare experience, improve outcomes and meet consumers where they are. Research and innovation happening across the healthcare system is one way we grow our understanding of how we can meet the needs of consumers, and we are always monitoring and evaluating how the latest trends in healthcare impact our work.

As 2019 comes to a close, I want to highlight a few recent articles, research and activities that illustrate how and why we are reshaping the way we support consumers, providers, communities and all stakeholders.


Cutting Waste and Abuse with Artificial Intelligence

This October, the Centers for Medicare and Medicaid Services (CMS) called on stakeholders to weigh in on how the agency can use the power of artificial intelligence and other emerging technologies to reduce waste, fraud and abuse in Medicare and Medicaid, illustrating the continued shift we’re seeing to use technology to improve healthcare delivery and efficiencies. At Anthem, we are a leader in driving this shift, and are using digital technologies and artificial intelligence to streamline processes, empower consumers to own their health data and generate actionable insights.


Preparing to Support a New Generation of Caregivers

A recent article in The New York Times shared a range of personal caregiver stories, and highlighted the impact caregiving can have on careers, health and happiness.

“Many of the readers said they had parents and other relatives who fit squarely in a growing demographic in the United States of elder-boomers who want to spend their final years at home.” -Aidan Gardiner, The New York Times

According to Pew Research, 10,000 Americans are expected to reach age 65 every day over the next two decades, creating a stronger demand for effective caregiver support and resources.


The Adoption of Telehealth to Simplify Care and Realize Savings

Across the healthcare system, the use of telehealth services has continued to expand in recent years as the health and financial benefits have become clearer to patients, providers and payers. Becker’s Hospital Review and others reported on new survey data that shows that more seniors are becoming comfortable with the concept of using telehealth to manage their health. And new data show that providers outside of the hospital setting are leading the charge to adopt telehealth.


Food Insecurity and the Impact on Health and Development

The lack of consistent access to healthy and nutritional food impacts millions of Americans. A recent study in Pediatrics gives us more insight into how experiencing food insecurity can impact health outcomes as children age, finding that food insecurity was associated with fair or poor health and developmental risk.


Tackling the Loneliness Epidemic

Consumers and healthcare providers alike are becoming more aware of the impact that social isolation and loneliness can have on overall health. In 2015, BYU found that social isolation was just as detrimental to longevity as obesity, and just last year a Kaiser Family Foundation survey found that more than 20 percent of people in the U.S. and Britain experience loneliness. The New York Times columnist Nicholas Kristoff recently wrote about the loneliness epidemic, and we’re now seeing startups use technology to address loneliness for America’s seniors.